TFIT Franchise Ready
The ultimate franchise ready training for your business.

INVEST IN YOUR STAFF

Almost any business could be franchised if the owner sets it up to be franchised. Strong financial performance and a replicable business model are key. The question is, are you ready for scaling your business as a franchise? This TFIT Franchise Ready course will show you the importance of standardized checklists, operation manuals and why it is essential to follow systems and procedures which will have the majority of any solutions to a problem which may arise.

SEMINAR OUTLINE

FRANCHISE READY

CATEGORIES COVERED

DAY 1 (Session 1 Leadership)

Do you have the right Advisors
- Involvement
- Responsibility
- Purpose
- Mission
Business Lawyer/Accountant
- Store Entrance
- Establishment
- Register
- Service Counter/Leaving
- Telephonically

DAY 1 (Session 2 Leadership)

Bank Manager Relationship
- What is a Customer
- What does a Customer want
Franchise Consultant Advisor
- Listening Skills
- Affirmative Communication
- Using the magic phrases
- Non verbal communication

DAY 1 (At Home Work Research)

Videos/Case Studies
- Franchising Videos (Good and Bad)
Online Survey and Stats
Online Q

DAY 2 (Session 1 Financial Management)

How strong is your financial performance.
- Polite Responses
- Careful & Intelligent phrasing of answers
- Methods of diffusing volatile situations
Healthy Profits
- Voice Modulation and tonality
- Phone Techniques
- Conversational Mannerism

DAY 2 (Session 2 Financial Management)

Consistent History of sustained financial performance.
- Assume Innocence & Teaching Opportunities
- Believe your Customer/Respond in Kind
- Be Empathetic
- How to Calm Customers A.S.A.P
Capital for Upfront Franchise Investment
- Six Practices to Handle Difficult Customers
- Reflective Listening
- Optimizing Guest Experience
- Loyalty Program

DAY 2 (At Home Work Research)

Videos/Case Studies
- Problem Solving Videos (Good and Bad)
Online Survey
Online Quiz

GOAL for DAY 1

GOAL for DAY 2

DAY 3 (Session 1 Replicable Business Model)

Standardization
- Customer Service Standards
- Affiliated Suppliers
- Recipes and Menu
- Administrative Task
Why use systems and procedures
- Operation Manual
- Sales Procedures
- Recruitment and Employee Training
- Marketing, Advertising and Public Relations

DAY 3 (Session 2 Replicable Business Model)

The importance of Checklists
- What is a Customer
- What does a Customer want
Then importance of Inventory counting
- Listening Skills
- Affirmative Communication
- Using the magic phrases
- Non verbal communication

DAY 3 (At Home Work Research)

Videos/Case Studies
- Videos (Good and Bad)
Online Survey
Online Q

DAY 4 (Session 1 Scalable Business)

Will it work in different markets
- Involvement
- Responsibility
- Purpose
- Mission
Does the success depend on you or key employees
- Store Entrance
- Establishment
- Register
- Service Counter/Leaving
- Telephonically

DAY 4 (Session 2 Scalable Business)

Are you able to find high quality franchisees
- What is a Customer
- What does a Customer want
Passionate for your brand!
- Listening Skills
- Affirmative Communication
- Using the magic phrases
- Non verbal communication